AI Support Triage — Jira + GPT + Slack
Your support queue on autopilot. Every 15 minutes the workflow pulls open Jira issues, asks GPT-4o-mini to classify each as urgent, normal, or spam, then routes: urgent pings Slack, normal gets queued, spam is auto-closed. Less noise, faster response.
COMPLEXITY
Intermediate
SETUP TIME
8 minutes
TECHNOLOGIES USED
REQUIREMENTS
- An n8n instance
- Jira project SUPPORT
- OpenAI API key
- Slack bot with channel access
Workflow Preview
How It Works
Schedule Pull
Every 15 minutes the workflow fetches open issues from Jira ordered by updated date
AI Classification
Each issue summary and description is classified by GPT-4o-mini into urgent, normal, or spam
Priority Routing
A switch node routes by category: urgent, normal, or fallback spam
Urgent Alert
Urgent issues post a formatted alert to Slack with summary and reason
Queue + Close
Normal issues are assigned to the queue; spam is closed as Done
Frequently Asked Questions
Can I change the Jira project?
Yes — edit the JQL in Fetch Open Support Issues and the project field in the create/update nodes.
Which model does it use?
GPT-4o-mini for fast, cheap classification. Swap to gpt-4o or gpt-5-mini in the HTTP node if you need higher accuracy.
Does it close real issues as spam?
Only when the classifier returns spam with low priority. Review the fallback branch before going live and adjust the prompt.
How often does it run?
Every 15 minutes by default. Change the schedule trigger interval to run more or less frequently.
What is the refund policy?
Due to the digital nature of our products, we cannot offer refunds once purchased. We provide 7 days of implementation support to ensure your success through email. If you encounter any issues, please reach out to us at team@autorithm.net.
One-time payment
Intermediate • 8 minutes
What's Included
- Complete n8n workflow (import-ready JSON)
- Setup guide with JQL and Slack channel notes
- Prompt customization for your support categories
- Schedule is adjustable (15 min by default)
Instant Access
Secure Payment
7d Support